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a
Abandon Rate
Abandoned Call
ACD
ACD Call
ACD Time
ACW
ACW Time
Adherence To Schedule
Advisor
Agent
Agent Status
Antwoordservice
Auto Available
Aux Time
Average Handling Time
Average Speed of Answer
Average Talktime
Average Waiting Time
Average Wrap-Up Time
ACD Call
Automatic Call Distribution
calls, de telefoongesprekken die via automatische gespreksverdeling aan de
call center
agent
(s) aangeboden worden.