Predictive dialer

A device used to automate the method of making outbound calls and directing them to an agent when a live person answers. Predictive dialing screens out other responses such as answering machines, busy signals or operator intercepts and records the results. Using mathematical algorithms, the dialer takes into account the number of available agents, the number of lines, talk time and the probability of call results to determine how many calls need to be made to increase agent productivity. Example applications of predictive dialing include collections and telemarketing.

Geplaatst door Redactie op 20 april 2008.


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